Creative House Branding is looking for an Inside Sales Support / Program Manager that would be a part of a global team in the fast-paced space of promotional products and creative services. Here at Creative House, we create and build promotional product campaigns, design company logos, build rewards programs, and offer direct factory sourcing. We are growing and need a fun energetic individual to work in our order management department.

Primary Job duties:

Maintaining Customer Relationships:

1. Help build and maintain solid customer relationships.
2. Proactively follow up on customer inquiries.  
3. Quote potential orders, then follow up to close the deal. 
4. Work with internal stakeholders.
5. Grow current customer spend, help sales with leads, etc.
6. Maintain customer satisfaction – draw attention to challenges or pluses.

Handling Requests and Logistics:

1. Data entry of orders. 
2. Ensure customer signs off on proofs and the P.O is intact. 
3. Work with vendors to ensure orders are on track, relay order status to client.
4. Obtain and send tracking numbers to clients, follow up on movement.  
5. Check logistics quotes – making sure CHB’s contracted rates are used.

Creating New Sales Opportunities:

1. Pitch new product and service ideas to current customers. 
2. Direct interaction with clients, rolling up communications / leads to sales. 
3. Identify risks / lost orders, challenges.
4. Assist in financial gain or loss opportunities. 
5. Stay up to date with vendors on hot products, promote to customers.

Qualifications:

1. Detail oriented and extremely organized. 
2. Ability to multitask in a fast-paced environment. 
3. Solid in Word.
4. Excel – ability to build spreadsheets for costs / new reports.
5. Proficient in Quickbooks.
6. Strong project management skills.
7. Excellent communication and interpersonal abilities.
8. Proficiency in marketing tools and analytics platforms.

Benefits:

1. Competitive salary and benefits package (dental, medical).
2. Opportunity to work with a dynamic team in a fast-paced environment.
3. Career growth and development opportunities.